________Pty Ltd t/a Breezy Loans is committed to providing the highest level of customer care and ensuring you are fully satisfied with the products and services we offer. If there is an instance where you feel we have not honoured this commitment and you would like to make a complaint, we will endeavour to resolve the matter in a genuine and fair manner.
As many complaints can be resolved with a simple conversation, your first point of contact should always be our customer contact centre, who can be contacted at:
Phone: 1300 471 328
Fax: (07) 3041-5027
Our friendly and helpful staff will endeavour to resolve the complaint with you as quickly as possible.
Internal Dispute Resolution Procedure
If your complaint is not adequately handled by our contact centre, you may raise your complaint with our complaints officer, who can be contacted at:
In your communication to our complaints officer, please provide clear details of your dispute and your return contact details. The complaints officer will investigate the matter and provide you with a final response within 21 days of the initial complaint detailing:
External Dispute Resolution Scheme
If you are not satisfied with our response, you may refer the complaint to our external dispute resolution scheme. The external dispute resolution scheme to which we belong is the Credit & Investments Ombudsman, who can be contacted at;
Australian Financial Complaints Authority
Postal Address GPO Box 3, MELBOURNE VIC 3001
Phone 1800 931 678
Disputes Related to The Privacy Act 1988
If the matter relates to the Privacy Act 1988, you may also refer the matter to the Privacy Commissioner. The Privacy Commissioner, in the Office of the Australian Information Commissioner, can be contacted at;
Phone: 1300 363 992
Fax: (02) 9284 9666
Mail: GPO box 5218, Sydney NSW 2001
As a part of our commitment to providing the best possible service to you, all complaints will be dealt with in a professional and just manner. You will also not be charged for using any of the services mentioned in this policy. If you feel we have not addressed your complaint in a satisfactory manner, we encourage you to bring this to our attention.
By accepting these terms and conditions you give consent for Breezy Loans Pty Ltd and Installment Loans to disclose your name, residential address and date of birth to a credit reporting agency and ask the credit reporting agency to provide an assessment of whether the personal information so provided matches (in whole or in part) personal information contained in a credit information file in the possession or control of the credit reporting agency to assist in verifying your identity for the purposes of the Anti-Money Laundering and Counter-Terrorism Act 2006.The credit reporting agency may prepare and provide Breezy Loans Pty Ltd with such an assessment and may use your personal information including the names, residential addresses and dates of birth contained in credit information files of you and other individuals for the purposes of preparing such an assessment. If you disagree with having your identity verified by a credit reporting agency, please select another data source or contact Breezy Loans Pty Ltd so that we can discuss other options with you.