Within 1 business dayGeneral enquiries and account questions
Within 60 minutesLoan application outcomes (business hours)
Hardship or complaintsWe respond within 14 days under our formal policy
Business hoursMon – Fri, 9:00 AM – 5:00 PM AEST
Quick Answers
How do I check my loan status?
Log into the customer portal to view your loan balance, payment schedule and documents at any time.
I'm struggling with repayments.
Please contact us immediately — at least 24 hours before a due date if possible. We have a formal hardship policy and will work with you on an alternative arrangement.
I haven't heard back about my application.
If you applied during business hours and haven't received an update within 2 hours, please send us a message above with your full name and application date.
How do I make a complaint?
Email us at hello@breezyloans.net.au with "Complaint" in the subject line. We follow a formal Internal Dispute Resolution process and respond within 14 days. If unresolved, you may escalate to AFCA.
Other Ways We Can Help
You Might Not Even Need to Contact Us
Most questions are answered right here on our website.
Read the FAQs
We've answered the most common questions about applications, repayments, banking details and more in our comprehensive FAQ section.
This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.
It can be expensive to borrow small amounts of money and borrowing may not solve your money problems. Check your options before you borrow:
For information about other options for managing bills and debts, ring 1800 007 007 FREE from anywhere in Australia to talk to a free and independent financial counsellor
Talk to your electricity, gas, phone or water provider to see if you can work out a payment plan
If you are on government benefits, ask if you can receive an advance from Centrelink: Phone: 13 17 94
The Government's MoneySmart website shows you how small amount loans work and suggests other options that may help you.
* This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.
